HAPPY 105th BIRTHDAY, DOROTHY!
The best part about our job is when our customers share their special occasions with us! Here is a happy group who since 2004 have invited us to join them in the celebration of Dorothy's Birthday by having us provide embroidered apparel each year for the event. Way back then, Dorothy celebrated her 101st birthday! 2008 marks her 105th! Rich sends us a picture every year and we enjoy seeing such happy faces, so far away, all wearing their OMD embroidered clothing! It brings us a great deal of satisfaction when our customers return year after year and they become like family, good friends.
Last week we had a really big, major rush order to fill and we were in the midst of a huge snow storm here in Michigan. There was even a civil emergency out, city streets were completely closed in Sault Ste Marie and UPS planes were grounded! It is the first time in 28 years that UPS did not have trucks on the road (which meant to pick up or delivery!) and even our local banks were shut down. We had extremely high winds, icy roads and viability of ZERO. The Mackinac Bridge was also closed most of the day. This huge storm took place ON THE DAY, this rush order HAD to go OUT --- OVERNITE! Our nearest UPS hub is 45 min. away and the only chance of that order having a chance of going out was if we hand delivered it to the hub station....in the middle of the blizzard no less. Well, have 4WD - will travel! So we headed out to get those boxes there --- with the conditions it took 3 hours to get there and back and then we had to wait to see if somehow, someway UPS would be able to fly those packages out later that day. We held our breath. First thing in the a.m. I checked the tracking number and much to my surprise, UPS was ON TIME and the packages DID make it into the hands of our customer promptly and in perfect condition! We were relieved and happy - as was the customer.
Meeting our customer's deadline is really important to Tom and I. If it is within our power, we will do it. Tom and I both come from strong entrepreneur families, so we know the importance of personal Quality Service. My Dad owned his own Construction business in Alpena, Michigan & Tom's Grandfather had his own Meat Market in Farmington Michigan, Tom's Dad started his own private Insurance company....and his Mom owned an Antique gift shop in Farmington, Michigan for years. I guess you could say we believe in the type of service that is a bit rare these days. It isn't just about 'getting' the customer, it is about KEEPING them.
We hope you will visit our website and see what we have to offer. Our site has been a bit revamped with some new drop down menus which is best viewed with Internet Explorer.
Embroidered Shirts , Embroidered Jackets
and alot of wonderful Woven shirts for Corporate Apparel
Contact Denise today for help: omdsales@gmail.com or call 800-485-1766 Today!
No comments:
Post a Comment