Tuesday, July 8, 2008

Customer Relationships

One of my favorite things as Co-owner of OMD Embroidery is getting to know our customers and building long lasting relationships with them.

Since 2003 we have had the pleasure of getting to know Richard Adler and his family. Each year Richard orders shirts or hats to celebrate Dorothy's birthday. In 2003, Dorothy was 100 years old. It is with great sadness that we got an email from Richard in June that Dorothy has passed away at the wonderful age of 105. The image above was sent to me by Rich showing the years of shirts they have ordered. This year, Rich purchased Newport mugs to give to friends and family. His comment was: "The mugs arrived yesterday! They turned out great!"

We will miss our yearly contact with Richard and his family, but we hope he will have other events in coming years when he will contact OMD. It has been a joy to be part of their lives and share in their celebration.


Emma Cay said...

Wow, what a great embroidered gift idea. I run a small business, but I think my employees would really love a gift like this one.

Rustam khan said...

Embroidery Shop Vision Embroidery - You can add custom Embroidery & Screen printing in Uniforms, T Shirts, Polos, Sweatshirts, Hoodies, Outerwear, Activewear, Sport Shirts, Chef Wear, and more.